Returns and Refunds: All custom "Made-4-Me" products (such as special orders, logos/program or personalized items) are a final sale. We do not accept returns, exchanges or refunds. Please triple check all customization details, sizes, etc. prior to submitting payment. Once an order has been placed into production, we cannot cancel/revise your order.

Stock Items: We have a 30-day return policy for stock items, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your stock item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. The customer is responsible for any return shipping cost. Please contact us at consumercare@flitesports.com to request a return.

If approved (and your return is received in new, unused condition) you’ll be automatically refunded (the product price minus the original shipping cost) on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund too.

Damages and Concerns: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Issues must be reported within 2-3 business days of the delivery date confirmed by the carrier in order for us to be able to assist. 

Insufficient Ship to Addresses: FLITE is not responsible for lost or undelivered items due to incorrect addresses. We do our best to verify the ship to address prior to creating a shipping label. Once picked-up by the carrier (USPS, FedEx, UPS, DHL, etc.) we deem their "delivered" status as confirmed and delivered to the address that is on file when the order is placed. The customer is responsible for the cost of new/replacement items if an incorrect address is provided upon checkout. Any lost or undelivered items must be reported to FLITE within 2-3 business days of the delivery date confirmed by the carrier, so that we can open a claim immediately. If more than 5 business days have passed from the date the carrier confirmed the order has been delivered, then the customer is responsible for the cost of the new/replacement items.